Warranty Policy
Please read the terms below carefully to understand what is and isn't covered under your Starcave product warranty.
Covered in Warranty
- Warranty is non-transferrable, valid only in the territory of India, and extended only to the first end-user customer.
- Warranty will be valid only when the original purchase invoice is presented at the time of service.
- Warranty will cover only functional parts and software issues having manufacturing defects.
- Warranty does not cover damages resulting from unauthorised adaptations, adjustments, and tampering of the product, improper installation of the product, or normal wear and tear caused due to use of the product.
Not Covered in Warranty
- Damage caused to the product due to improper installation by the customer.
- Normal wear and tear caused due to use of the product.
- Any external accessories to the product (such as battery, cable, carrying bag, etc.).
- All plastic, rubber, glass, or aesthetic parts and consumable replacements — these will be on a chargeable basis.
- All transportation and handling expenses incurred while replacing or repairing the product will be payable by the customer.
- Warranty shall be void if the type or serial number on the product has been altered, removed, or defaced.
- Warranty shall be void if the product is not operated as per the instructions given in the user guide, if any.
For any warranty-related queries or service requests, please reach out to our support team with your original purchase invoice ready.